Refund Policy

Last Updated: June 2026

At Vex TV, customer satisfaction is important to us. We strive to provide a reliable and high-quality streaming experience. If you encounter any issues with your subscription, our support team will work with you to resolve them as quickly as possible.

Please read this Refund Policy carefully before purchasing a subscription.

1. Free Trial Recommendation

Where available, we strongly recommend that new customers take advantage of our free trial before purchasing a subscription.

The trial allows you to:

• Test compatibility with your device

• Verify stream quality

• Check channel availability

• Confirm that the service meets your expectations

Purchasing a subscription after successfully using a trial indicates that you are satisfied with the service functionality.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

Technical Issues

You experience a significant technical issue that prevents normal use of the service, and our support team is unable to resolve the problem within a reasonable period after troubleshooting.

Duplicate Charges

You were charged more than once for the same subscription due to a billing error.

Non-Delivery

You do not receive your subscription credentials within 24 hours of successful payment and our support team is unable to complete delivery after being contacted.

Incorrect Billing

A payment was processed incorrectly due to a verified billing error.

3. Refund Request Period

All refund requests must be submitted within 48 hours of purchase.

Requests submitted after this period may not be eligible for review, as subscription access is typically delivered shortly after payment.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• You change your mind after purchase.

• You no longer wish to use the service.

• You purchased a subscription without first testing the service when a trial was available.

• Certain channels, programs, events, or content become unavailable.

• Content providers modify, remove, or replace content.

• Buffering or streaming issues caused by:

  • Slow internet connection

  • ISP restrictions

  • Device limitations

  • Router configuration

  • VPN services

  • Local network issues

• Failure to follow setup instructions.

• Account suspension due to violation of our Terms & Conditions.

• Partial use of a subscription period.

• Service interruptions caused by circumstances beyond our control.

5. How to Request a Refund

To request a refund, please contact our support team using the same email address used during purchase.

Please include:

• Full Name

• Order Number or Invoice ID

• Purchase Date

• Registered Email Address

• Detailed explanation of the issue

• Any troubleshooting steps already completed

This information helps us investigate your request quickly and efficiently.

6. Refund Processing

If a refund request is approved:

• Refunds will be issued to the original payment method used during purchase.

• Processing times typically range from 5–10 business days depending on your payment provider, bank, or card issuer.

• Vex TV cannot control delays caused by financial institutions.

7. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, we encourage customers to contact our support team.

Most billing and technical issues can be resolved quickly without involving payment processors.

Fraudulent chargebacks, abusive disputes, or intentionally false claims may result in:

• Immediate account suspension

• Permanent termination of service

• Restriction from future purchases

8. Contact Support

For refund requests, billing questions, or technical assistance, please contact the Vex TV support team:

Email: support@vextv.com

Our goal is to resolve issues fairly and provide the best possible customer experience.

Agreement

By purchasing a subscription from Vex TV, you acknowledge that you have read, understood, and agreed to this Refund Policy.